
Digital Transformation (DX)
<Digital Transformation (DX)>
- Evolving Management, Business, and Work Styles through Digitalization -
Overall DX Strategy & Launch of "DX2 AI Beyooond Initiative"

Evolution of AI is bringing about major changes for the entire society and here is a sense of urgency that if we TTC do not take actions, we will not be able to overcome the current trends.
We launched "DX2 AI Beyooond Initiative" to multiply DX by AI to raise the dimensions of the entire company and create a movement of business and work style reform.
- Activities of DX2 AI Beyooond Initiative
- 1Promotion of promising DX projects by company-wide DX committee meeting
- 2Creation of use cases by "AI Task Force"
- 3Overcome "Digital Last Mile" by "Digital Navigators"
- 4DX human capital development - Fostering DX Accelerators
1. Promotion of promising DX projects by company-wide DX committee meeting

To accelerate promising DX projects, we launched the company-wide DX committee meeting in April 2025. The president, executive vice presidents, and executives of each sales division gather to discuss measures for realizing DX projects. The current trends in AI-related technologies are also shared to raise awareness among management. Recorded videos of the meetings are shared with all employees to further drive DX momentum across the company.
- Examples of past agendas:
- Further advancement of the global supply chain management system and creation of new markets
- Full digitalization of the coil center business, where many analog processes remain
- Enhancing employee engagement through digitalization of back office department
2. Creation of use cases by "AI Task Force"


Within the DX Acceleration Department, we have organized a dedicated task force to promote the use of AI and create distinctive AI use cases. Drawing on the expertise of external partners, the task force formulates AI use cases for user departments. By working alongside each department from idea generation through PoC to implementation, we realize the utilization of AI directly linked to business.
As a foundation for these activities, the task force is also focusing on company-wide education and research into and analysis of ever-evolving generative AI. Through this cutting-edge theme of AI utilization, we are driving the elevation of Toyota Tsusho's DX to a higher dimension.
- Examples:
- Searching for similar cases and identifying key issues in assessment of investment and financing risks
- Automatic generation of responses to environmental assessment Q&A
- Automatic creation of S/I and shipping documents based on L/C input
3. Overcome "Digital Last Mile" by "Digital Navigators"


In the past, most digital investments have focused on renewing core business systems or improving peripheral systems. However, it is also true that many analog operations that should have been streamlined remain, due to poor return on investment. We view these operations as the "Digital Last Mile" (frontier) and are leveraging civil development to create an environment that enables advanced work styles.
The Digital Navigators offer consulting for digitalizing operations, support civil development projects, provide training for self-sufficiency, and deliver knowledge and guidelines to enhance company-wide literacy and improve the overall environment.
- Examples:
- Visualizing financial information of overseas subsidiaries
- Automating cost calculation during price revisions in export/import-related operations
- Automating inventory management in domestic food product sales operations
4. DX human capital development - Fostering DX Accelerators

To further strengthen company-wide digital literacy, we are redefining the skills required of "DX Accelerators" and developing two categories of human capital: those who drive operational improvement and those who promote business transformation. In collaboration with relevant departments such as the Global Human Resources Department, we are enhancing our support framework, including training programs.