Supply Chain CSR

Toyota Tsusho Group Supply Chain CSR Behavioral Guidelines

The Toyota Tsusho Group has constructed a globally diverse value chain, and we believe that sustainability and CSR that take into consideration human rights, labor environments, and the natural environment must be promoted throughout the entire supply chain in each region.
In 2012, we formulated the Supply Chain CSR Behavioral Guidelines to foster a common understanding of CSR, coordinate CSR initiatives, and realize mutual sustainable growth with suppliers. To clarify common recognition with our suppliers, these guidelines were revised in January 2019 in response to increased awareness of human rights and environmental issues as well as in response to the identification of the Toyota Tsusho Group’s CSR materialities.
We implement e-learning programs for all our employees, since they all have the potential to engage in the procurement process. In 2019, in response to the aforementioned revision, we implemented an e-learning course on supply chain management for all Toyota Tsusho employees that more than 3,000 employees took.
In the fiscal year ended March 31, 2020, we carried out e-learning initiatives on all aspects of sustainability, including our Basic Policy for Human Rights and respect for human rights in general. More than 3,100 employees took part in the initiatives.

Toyota Tsusho Group Supply Chain CSR Behavioral Guidelines

Toyota Tsusho Group Supply Chain CSR Behavioral Guidelines
1.Respecting human rights
  • We must respect our employees' human rights, and we must never subject employees to abuse, physical punishment, or harassment, or in any other way treat them inhumanely.
2.Preventing forced labor, child labor, and insufficiently compensated labor
  • We must forbid forced labor, and, as all labor should be performed based on free will, we must guarantee employees' right to freely terminate their employment.
  • We must not allow labor by children younger than the minimum legal working age specified by the laws and regulations of the countries and regions in which we operate.
  • We must comply with requirements related to minimum wages, working hours, etc. specified by the laws and regulations of the countries and regions in which we operate, and we must never unjustly reduce wages.
3.Eliminating discrimination
  • Regardless of the form or occasion of employment, we must never discriminate on the basis of sex, age, nationality, race, skin color, ethnicity, religion, sexual orientation, political viewpoint, etc.
4.Improving the work environment
  • We must strive to provide a safe, hygienic, and healthy work environment by placing top priority on employee health and safety.
5. Being fair in trading and preventing corruption
  • We must comply with all laws and international regulations related to trade, make sure our trading activities are fair, and thoroughly prevent corruption.
6. Ensuring quality and safety
  • We must ensure the quality and safety of our goods and services.
7.Considering the global environment
  • We must conduct procurement with consideration toward the conservation of biodiversity.
  • We must promote reduction of greenhouse gas emissions and be fully attentive of climate change.
  • We must comply with the laws and regulations of the countries and regions in which we operate, appropriately dispose of waste, and endeavor to reduce waste.
  • We must use resources, energy, and water effectively and prevent air, water, and soil pollution.
  • We must think about forest conservation and aim toward sustainable use of forest resources.
8.Contributing to local communities
  • We must protect the rights and lifestyles of local communities and contribute to local communities as a member.
9.Disclosing information
  • We must promptly and appropriately disclose information related to all of the above.

Toyota Tsusho Group Supply Chain CSR Behavioral Guidelines(English)[PDF:48KB]

Toyota Tsusho Group Supply Chain CSR Behavioral Guidelines(Chinese)[PDF:230KB]

Supply Chain CSR Survey

The Toyota Tsusho Group is building a global supply chain; in order to promote business activities that reflect our concerns for human rights, occupational safety and health, the environment, and other fields of risk across our entire supply chain, we have established the Toyota Tsusho Supply Chain CSR Behavioral Guidelines.
Available in Japanese, English, and Chinese, we share the Behavioral Guidelines with our business partners; we also conduct questionnaires and on-site surveys as part of our supply chain management.

With regard to suppliers who breach our Behavioral Guidelines, we try to understand the reasons for the breach and the present conditions, offer corrective advice and solutions, and ask them for their understanding and compliance in the future.

At Toyota Tsusho, employees involved in procurement learn the importance of supply chain management through e-learning and other programs.

In 2020, for all our business partners worldwide with whom we engage in continual business of a certain value, our sales representatives either sent the Toyota Tsusho Supply Chain CSR Behavioral Guidelines or actually visited and explained the guidelines in person; we then asked our business partners for their understanding, cooperation, and support of the guidelines. In the fiscal year ended March 31, 2020, we received answers from approximately 1,100 business partners.

At Toyota Tsusho, we supply our employees with uniforms made using Fairtrade-certified cotton. “Fairtrade” is a trade system that aims to improve the lives of producers and laborers in developing countries and help them become independent.
In May 2015, we became signatories of the Roundtable on Sustainable Palm Oil (RSPO), which promotes the procurement of sustainable palm oil in an environmentally friendly manner, and we attend RSPO meetings and briefings. This forms part of our initiatives to promote sustainability and CSR throughout our entire supply chain.

Business fields, nations and regions that repre-sent risks in term of our supply chain CSR are identified

A questionaire is conducted based on the Toyota Tsusho Supply Chain CSR Behavioral Guidelines.

A number of suppliers taking the questionaire are chosen for onsite suveys to uphold the human rights and OS&H guidelines.

Result of questionaire and onsite surveys are verlfied.

We work with suppllers in violation of the guidelines to gain their understanding and compliance, and together enhance supply chain CSR.

Supply Chain CSR Survey Report

In the fiscal year ended March 31, 2015, our questionnaire and onsite surveys targeted suppliers in the apparel and food products industries, both of which are often located in nations with human rights concerns, where the rights of laborers are often said to be at significant risk. The results uncovered no problems.
In a January 2015 onsite survey of Nantong Shipu Garment Co., Ltd.'s textile plant in China, we verified that, in the process of producing blouses, pants, coats, jackets and other garments, the supplier demonstrates adequate concern for personnel, OS&H, quality assurance, and environmental issues.

Human rights

When hiring, personnel managers work to comply with laws and regulations by, for example, checking IDs to ensure everyone hired is at least 18 years old. The plant offers programs for maternity leave and reduced work hours and we confirmed that the company shows concern for employee work-life balance.


The plant pays attention to worker safety, requiring, for example, that workers operating cutting machines wear metal safety gloves to prevent accidents. In quality assurance, defective products result in a recall, followed by a meeting of the plant's quality committee to determine the cause. Customers are then provided with a report.


Offices and plant premises were clean, and even warehouse space was well-organized. Paper and fabric scraps leftover from cutting patterns and cloth are recycled as part of the plant's environmental initiatives.