BookTitleToyota Tsusho 70-Year History

Summary

Toyota Tsusho 70-Year History

A goal registration system was started in 1996, and an annual salary system forsenior general managers and general managers was introduced in 1999.3 Rebuilding the Human Resource Development ProgramIn response to the midterm business plan that started in 1997, the companyrestructured the skills development program to develop human resources who canindependently create new businesses.It aimed to provide for and support opportunities created by motivatedemployees and to share information, knowledge, and know-how on how toproduce results in actual business situations or lead to change. This was a shiftfrom conventional employee training, which is by level and uniform in nature. Thenew training format included dispatch to external management schools throughselection, strategy development training through voluntary participation, sales andorganizational strength training, and marketing training.The language training system, which started in 1985, covered not only Chinesebut also Russian and Spanish. Since 1990, Toyota Tsusho has also sent employeesabroad to learn French and German.Employees sent to study in Tianjin, People’sRepublic of China4 Information System MaintenanceIn 1989, Toyota Tsusho upgraded the TRADES (Toyotsu RevolutionalAdvanced Enterprise System) that had been used up to then to TRADES II afterpreparing the three points of (1) system reconstruction, (2) strategic informationsystem promotion, and (3) information infrastructure.In 1993, the REACT21 three-year plan was started for the purpose of reevaluationand improvement of administrative processes and systems. In 1994,the system was improved by the Administrative Improvement Group to establish abasic accounting system and import system.In the mid-1990s, the development of information technology represented byWindows 95 and the spread of the Internet progressed. In response to this, the NewInformation Infrastructure Three-Year Plan was formulated, and the constructionof an information network connecting domestic networks with foreign countriesusing the Internet was promoted. E-mail service began in 1996, and bulletin boardservice was initiated in 1997.Using this network infrastructure, Toyota Tsusho aimed to strengthen electroniccommerce and network management and speed up decision-making.Toyotsu Telecom Corp. products5 Developing Improvement ActivitiesBusiness improvements that had been addressed since the late 1980s continuedto be implemented in the 1990s. Among them, activities to improve office workwere rolled out company-wide starting from Vehicle Department 1 in January1992 and the Personnel Department in June of the same year.In November 1992, the NJS team was established to guide and coordinate theimprovement of office work in each department. In 1993, the company decidedto develop NJS paperwork activities throughout the company, aiming to create asystem for office work.In 1989, with the aim of further improving affiliated companies, Toyota Tsushostarted a corporate structure improvement activity, the NTS (New Total System).It was implemented in two companies: Toyotsu Newpack Co., Ltd., and ToyotaToyotsu Telecom Corp. consulting businessHistory91